The Conference That Connects Payments People!
CONNECT with industry experts
OPTIMIZE your training budget
NETWORK with your peers and leading solution providers
NAVIGATE the changing payments industry
ENGAGE in thought-provoking discussion
CONCEPTUALIZE the future of payments
TRANSFORM your payments business and strategic direction
To better reflect its evolution from a local ACH conference to a nationally-known payments event, we are excited to announce the new name for our annual conference! ePayConnect (formerly Information Interchange) will be held March 4 - 6, 2019 at Disney’s Coronado Springs Resort.
At ePayConnect 2019, you will interact with and learn from industry leaders touching on all payments channels, including legacy systems and faster payments innovations. Register now to propel your understanding of payments trends, new products and technology solutions, important risk and compliance issues, and the latest opportunities for improving operational efficiency.
ePayConnect 2019 offers you best in class educational value, with timely, robust content and dynamic speakers - the best investment you can make with your training dollars!
Conference - Monday, March 4 - Wednesday, March 6, 2019
$525 - Certification (AAP/APRP/NCP/CTP/CCM)
$575 - Regular Rate
$200 - Guest Pass
Pre-conference Workshops - Monday, March 4, 2019
Plan. Design. Build! Your ePayConnect Experience by Adding Pre-conference Workshops!
Three Workshops* - $250
Use coupon code BUILD at checkout to save 15% by registering for three workshops!
Two Workshops* - $180
Use coupon code DESIGN at checkout to save 10% by registering for two workshops!
One Workshop - $99 each
*Lunch is included for anyone taking two or more workshops.
2019 Agenda At a Glance
ePayConnect 2019 will include:
Earn up to 17.1 CECs
Covers over 20 timely and relevant payments topics
6 pre-conference workshops
2 Networking Receptions
5 General Sessions
16 Concurrent Sessions within these tracks:
Compliance & Operations
Fraud & Risk
Customers & Products
Innovation & Technology
|Monday, March 4, 2019
|8:30 am - 1:00 pm||Workshop Registration and Product Sales|
|9:00 - 10:00 am
|Grab Your Pencil and Drafting Paper and Sketch Out Your ePayConnect 2019 Blueprint!
Stephanie Tisch, ePayResources
New to ePayConnect or attended before and want the details you need to draft out this year’s conference blueprint? Attend our FREE Orientation informational session to make the most of your conference experience. We’ll cover all the details you need to make ePayConnect a success, including how to participate in the Breakfast Roundtables, using the mobile app, and navigating the world of a Disney property. We will conclude with a quick tour of the main hotel amenities and conference center. All attendees are encouraged to attend this complimentary workshop!
|Payments Now Track
||Future of Payments Track
|10:00 - 11:30 am
|Cards: Fraud, Disputes, and Processes
Barbara Hudgins, ePayResources
Tour the world of card fraud and steps you can take to mitigate loss. Topics include blocking rules, common points of purchase, and fallback transactions. We’ll visit the dark side to view a website where cards can be purchased!
|A2A - P2P: Account Validation
John Cogdill, ePayResources; Nanci McKenzie, ePayAdvisors; Eveline Tenczar, Space Coast Credit Union
Consumers are demanding A2A and P2P functionality, but there is much to know before you take the plunge. Learn the fundamental differences between A2A, P2P, bill payments, and recurring payments, and the compliance and risk concerns associated with external transfers.
|11:30 am - 12:30 pm||Lunch
|12:40 - 2:10 pm
|Payments Error Resolution & Reg CC Updates
Fred Gibbons, Broadway Bank
In this session, we will help guide you through the complexities of payments error resolution including liabilities and responsibilities as defined by the rules and regulations governing each payment channel. We will also discuss the latest updates to Reg CC.
|RTP® (real-time payments) & Zelle®: How Do You Get Connected?
Tim Mills, The Clearing House; Kevin Olsen, Vsoft
In this workshop, we’ll help you quickly navigate through all the faster payments options out there and gain the understanding of how they all work, what they mean to you, and more importantly, what they mean to your account holders.
|1:00 - 3:00 pm||Exhibitor Set-up|
|1:30 - 4:00 pm||Attendee Registration|
|2:10 - 2:30 pm||Refreshment Break|
|2:30 - 4:00 pm
|Payments Answerline Live!
Moderator: Michael Jeffcoat, ePayResources; Panelists: ePay Payments Experts
Ever wonder what goes on behind the scenes at our Payments Answerline? In this workshop, we’ll share some of the most intriguing questions that have come to us from our members through the Payments Answerline, and debate the responses live!
|The Draft for Originator Education
Chelsye Palomo, Cottonwood Financial; Barbara Hudgins, ePayResources
In this workshop, we will outline the components that should be included in your institution’s Originator education program, including the terminology of the ACH Network, requirements for authorization and reinitiation of entries, and other key items of Originator accountability.
|4:15 - 5:30 pm
Opening General Session
|Architectural Digest: Leverage the Voice of Your Customer
Moderator: Peter Davey, The Clearing House; Panelists: Panelists will represent both consumer and business perspectives on banking and payments!
Construction is nearly complete and you discover that everything but the kitchen sink is in the wrong place. If only you had listened to the customer to begin with! But wait, you did! How do you take what your account holders say about their likes and dislikes and put it use to their benefit — and yours? Learn from the perspective of architects from the community, mid-size, and national levels to produce blueprints that work for all generational expectations.
|5:30 - 7:00 pm||Welcome Reception — Sponsored by ePayAdvisors|
|Tuesday, March 5, 2019
|6:00 am - 4:30 pm||Registration and Product Sales|
|7:00 - 8:00 am||Continental Breakfast|
|8:00 - 8:30 am||Welcoming Remarks: Conference Opening|
|8:30 - 9:45 am
|Framing the Big Picture of Faster Payments
Moderator: Brian Shniderman, Deloitte; Panelists: Nell Campbell-Drake, The Federal Reserve Bank; Matt Friend, Visa; Jane Larimer, NACHA; Steve Ledford, The Clearing House
Speed is only one of the building blocks of the foundation of faster payments. Join our payments industry architects as we frame the big picture of faster payments to help you plot strategy and bridge opportunities into the future.
|9:45 - 10:15 am||Refreshment Break|
|10:15 - 11:30 am
|Ensure the Proper Wiring for the Future of Fraud
Moderator: Avery Miller, Capital One; Panelists: Roy Dotson, USSS DHS; Bob Michaud, Q2; Kevin Sasser, Argos Risk
Don’t be nervous, but there is a fraud bomb about to detonate within your organization! Do you cut the red wire and cause more work for your consumers? Cut the blue wire and prevent transactions from flowing? Cut the black wire and bring down the entire system? Or, do you cut the Fedwire and limit system offerings? Our panel of experts focus on fraud trends for all payment channels, including the latest on the dark web and synthetic identity fraud.
|Compliance & Operations
||Fraud & Risk
||Customers & Products
||Innovation & Technology
|11:45 am - 12:45 pm
|Ensure Your Vendors are Up to Code for Faster Payments
Greg Lloyd, Levvel; Sue Meyer, FIS
In the move from batch to real-time processing, how do you integrate your operations and stay compliant? What support do you need to avoid operational and compliance pitfalls? Our experts share insight that will be invaluable to your due diligence process.
|Deposits and Payments, What Can Go Wrong?
Paul Carrubba, Adams & Reese LLP; Scott Jones, Adams & Reese LLP
This session will address the exposures financial institutions may face related to deposits, payments, and new account opening, as well as the commercially reasonable policies, procedures, and agreements that can reduce risk and facilitate success in the event of litigation.
|Addressing the "Do-It-For-Me" Attitude!
Fran Duggan, PayRailz
Learn how financial institutions are ready for a fresh approach to their payments strategy that addresses new expectations about user experience and the need for technology to automate tasks and make payments into an afterthought for consumers and businesses.
|Conversational Payments, Digital Disruption, and the BigTech Effect
Jennifer Geis, Jack Henry & Associates, Inc.
Conversational platforms are the new digital banking interface, presenting a threat to financial institutions. Come learn the latest in digital disruption and what the “Big Four” (GAFA) are doing in payments. Find out how you can compete in the new era of conversational banking.
|12:45 - 1:30 pm||Lunch & Richard R. Oliver Leadership in Payments Award Presentation
|1:30 - 2:30 pm
|Remodeling the Financial Institution as a Technology Company
Moderator: Peter Davey, The Clearing House; Panelists: Fran Duggan, Payrailz; Joe Proto, Transactis
Like shag carpet and linoleum, teller lines — and sometimes tellers themselves — are a thing of the past in financial institutions. How do you redesign your institution to keep pace with the Jetsons of the industry if you’re still working with the Flintstones? The need for constant innovation, flexible platforms, and owning your own development are all important strategic considerations for the future of your organization.
|2:30 - 3:00 pm||Refreshment Break|
|3:00 - 3:45 pm
|Showcase I: Centrix Solutions, a Q2 Company | How to Streamline Fraud Detection, Compliance and the Back Office|
|Showcase II: Paymerang | ePayables made Simple, Secure and Profitable
|Showcase III: Corporate America Credit Union | ACH Reporting
|Showcase IV: VSoft | Catch the WAVE of Faster Payments
|Showcase V: NACHA | Expanding Same Day ACH|
|4:00 - 5:00 pm
|Home Automation: Technology Transformation in the Payment Space
EdaBeth Brown, AT&T; Steven Bernstein, JPMC
Corporate practitioners are using robotics to automate so they can concentrate on the more complex aspects of their business. Hear how a corporate user incorporated robotics into their B2B payment space and partnered with their financial institution to remain compliant.
|A Better Alarm System: Leveraging Behavioral Analytics to Protect Your Customers!
Kevin Sasser, Argos Risk
Learn how fraudsters defeat risk mitigation measures and the most common strategic mistakes than can leave ODFIs vulnerable. Using real-life examples, Kevin will illustrate common vulnerabilities in these tactics, along with best practices for enhancing your third-party risk management program.
|Reporting Analytics as a Product: Putting the Power in Payments
Cheressa Marie C. Benjamin, Ally Bank
Dust off those power tools, you can tackle this DIY project! Find out how reporting and analytics can be used to determine the right products for your financial institution, evaluate what is not working, and understand changes and evolution of data.
|Land Grants: Making Real-Time More Attainable
Rich Oliver, Consultant; Kevin Olsen, Vsoft
What lessons have we learned from real-time payments so far? We know the mechanics of how they work, but what has been the true impact on day-to-day processing? As you draft your plans, learn from those on the leading edge.
|5:00 - 9:30 pm||Main Networking Reception at EPCOT — Sponsored by The Clearing House
Explore the world of EPCOT including after 5pm park tickets, dessert, drinks and fireworks for all ePayConnect attendees!
|Wednesday, March 6, 2019
|6:30 am - 1:00 pm||Registration and Product Sales|
|7:00 - 7:45 am||Networking Breakfast|
|7:45 - 8:15 am||Breakfast Roundtables in General Session Room|
|8:15 - 8:30 am||The Foreman’s Field Crew Morning Brief
Peter Davey, The Clearing House
Peter, our construction foreman, aka, our conference chair will walk through the past two days highlights and prepare us for the final phase of our ePayConnect 2019 blueprint!
|8:30 - 9:30 am
|Loyalty Lessons from Lady Gaga
Jackie Huba, TEDx Speaker, Customer Loyalty Expert & Best-Selling Author
Marketing expert Jackie Huba unpacks the method behind Lady Gaga’s success and isolates the strategies businesses can use to apply for growth, recruiting new customers, and retaining customers in an engaging and interactive presentation based on the research from her new book, Monster Loyalty: How Lady Gaga Turns Followers into Fanatics.
|Compliance & Operations
||Fraud & Risk
||Customers & Products
||Innovation & Technology
|9:40 - 10:40 am
|Third-Party Perfect: Balancing the Risk, Audit and Compliance Trifecta
Moderator: Pam Rodriguez, ePayAdvisors; Panelists: Tim Thorson, Regions Bank; Wayne Gonzales, Payment Data Systems; Steve Contino, UnityFI
Hear how an ODFI and Third Parties learned to manage the risks associated with partner relationships. Panelists will share their perspectives on business, technology, risk, and compliance, and how these tools result in a compliance culture that is “Third-Party Perfect.”
|Install the Right Lighting to Spot Financial Exploitation!
Chris Guard, SECU
Your older customers or members are being targeted by creative fraudsters, but branch and call center training can protect this vulnerable group. Learn how to spot financial exploitation, how important face-to-face conversations are in preventing fraud, and what resources are available to combat it.
|Laying the Bricks for Business Customers in 2019
Stacy Roderick, OmniFund
A pioneering payments industry entrepreneur guides businesses through a look at customer needs and expectations, and how fintechs can help them meet those needs and increase profits.
|Plotting Out The World of APIs
Milind Pathak, Finastra
APIs are infiltrating the banking world and expanding how we use legacy systems and offer services, with the potential to completely change the payments landscape. Come learn what APIs do, how they integrate, and what this means for your strategic innovation.
|10:40 - 11:00 am||Refreshment Break in Exhibit Hall|
|11:00 am - 12:00 pm
|Don't Fail Your Inspection: The Newest Rules and Regs
Fred Gibbons, Broadway Bank; David Payne, ePayAdvisors
Our expert panel analyzes the latest developments in rules and regulations impacting the payments industry. This session will analyze the latest developments in rules and regulations impacting the payments industry.
|Facades: Synthetic Identities are the Ticking Time Bomb!
Paul Tomasofsky, Two Sparrows Consulting; Eveline Tenczar, Space Coast Credit Union
Synthetic Identity fraud is costing financial institutions billions of dollars. How can you prevent accounts from being opened with synthetic identities? We’ll look at the warning signs and preventive measures, as well as the potential impact to all payment channels.
|Alternative Payment Options: Opportunities for Community Banks & Credit Unions
Krista Rosas, Extraco Banks
Community banks and credit unions have great opportunity that is significantly under-tapped. With the pace of the industry, we can’t afford to hang back! It’s time to truly partner with our vendors to bring our customers and members the products and services they demand.
|Architecting the Blockchain of Tomorrow's Payments
Peter Tapling, Spring Labs
How well do you really understand blockchain and how it fits into payments? Join us for a discussion of the characteristics of blockchain, which ones are useful for payments and risk mitigation, and how blockchain can fit into your systems.
|12:00 - 12:30 pm
|Conference Wrap-up/Prizes Awarded|
*Agenda is subject to change.
About the Main Networking Reception at EPCOT
On Tuesday, March 5 all conference attendees will receive full access tickets to Disney’s EPCOT which will grant you access to the park after 5:00 p.m. attendees may enjoy the park attractions from 5:00-close. At 8:00-9:30 p.m., join your fellow attendees for the main networking reception at the Terrace des Fleurs private viewing area for drinks and desserts as well as the famous IllumiNations: Reflections of Earth fireworks show from 9:00-9:15 p.m. Did we mention we’ll also have fun Mickey glasses?
Attendees who are staying as guests at the Disney Coronado Springs Resort and other select Disney resorts may take the complimentary Walt Disney World® Bus Service to EPCOT to enjoy the evening at the park and attend the Main Networking Reception. Buses operate at approximately 20-minute intervals.
Attendees who are not staying at any of the Disney resorts may take the hotel bus to EPCOT but will need to find their own way back to their hotel (utilize taxis, ride-sharing services, drive, carpool, etc…).
Getting to Disney Theme and Water Parks from a Disney Resort Hotel
Bus service from Disney Resort hotels begins 45 minutes prior to park opening and ends 1 hour prior to park closing.
Return service to Disney Resort hotels ends 2 hours after park closing.
For more information on Disney’s resort and bus transportation, please visit the following links:
Plan. Design. Build!
Online Brochure Now Available!
The ePayConnect 2019 online brochure is now available to download. Plan ahead and select sessions that will set you apart and make you the lead architect of payments at your organization!
Why should you choose ePayConnect?
Here's your chance to network with the biggest names and organizations in the payments industry
Professional development sessions are carefully selected to attract senior staff from financial institutions and other industry participants
Our dedication to advocating sound payments practices through education and networking
What can ePayConnect offer you?
Engaging sponsorship and exhibitor opportunities that will make a lasting impression
A strategic brand opportunity in front of payments professionals who make or influence purchasing decisions
Dynamic attendee engagement
Partner promotions through social media, video and Product Showcase opportunities
Thank you to our 2019 Sponsors and Exhibitors
Additional Sponsors and Exhibitors
Photo Booth Sponsor
Name Badge Card Sponsor
ePayConnect 2019 will be held at the Disney's Coronado Springs located at 1000 Buena Vista Dr, Orlando, FL 32830. The deadline for a discounted room in our room block at Coronado Springs is over. The Coronado Springs Hotel is potentially sold out. Please see other overflow options below.
Additional Disney Properties
If you wish to stay at a different Disney property, please visit the following link to check out other properties and room availability.
Overflow Accommodations (for Sunday, March 3 through Wednesday, March 6)
For a non-Disney property, please consider booking at our second overflow hotel option for the duration of the conference. The best available rate while rooms are still available is $179 + tax per night. This hotel is approximately 8 miles from the conference hotel. To secure the best available room rate, it is recommended that you book your room ASAP by calling (407) 597-4000 and asking for In House Reservations.
Embassy Suites by Hilton Orlando Lake Buena Vista South
4955 Kyngs Heath Road, Kissimmee, FL 34746
My Disney Experience & Online Check-In Service
Please visit My Disney Experience tab on the Disneyworld.com website. Once you register online, there are a multitude of tools available that will really enhance your trip. You can also download the mobile app “My Disney Experience” to access your plans and park information on the go. You may also use the My Disney Experience site to participate in the Online Check-In Service. You can shorten the check in process by logging into the following link: https://disneyworld.disney.go.com/plan/ within 60 days of your arrival date. When you arrive to Disney’s Coronado Springs, you simply need to show a photo Id at the designated online check-in area.
Visit the link below to purchase your Disney tickets and to find more information.
Justify Your Trip
No financial institution, corporate payments stakeholder, or solution provider can afford to miss ePayConnect 2019!
This is THE conference to attend to stay current on the latest developments in payments at the BEST prices in the industry! When you consider the expertise of our speakers, the timeliness of our content, and the practical knowledge you will gain, the value of ePayConnect cannot be beat!
Here's How to Make Your Boss Agree…
Simply download the "Justify Your Trip" Word document below, edit as you see fit, and submit to your manager. Then watch as your boss says, "Yes, you can absolutely attend ePayConnect 2019 ."
Leadership in Payments Award
Nominate an individual or organization for the Richard R. Oliver Leadership in Payments Award, which honors an individual or organization that has demonstrated exemplary leadership in the innovation, implementation, or promotion of electronic payments.